Shipping and Refunds

Kauama Sustainable Logistics, SL will be the company responsible for the delivery of orders placed through the site “”. Deliveries are made by electric motorcycles and will only be made by Kauama Sustainable Logistics, SL staff.

In order to minimize the environmental impact, deliveries to the end customer will be made on Tuesday, Thursday and Saturday mornings. The delivery time will be set by the client, Kauama Sustainable Logistics, SL will contact the client by phone or whatsapp in order to organize the delivery.

The products requested by the end customer will be collected at the different points of sale the days prior to delivery in order to optimize and limit the environmental impact. Shipping costs will be borne by the end customer and will be calculated based on the number of collection points of the order. The collection depends on the availability of the provider.

The shipping costs are divided between the shipping cost (€ 4.50 including VAT) and the cost of collecting the products (€ 1.50 including VAT per store).

Kauama Sustainable Logistics, SL will not inform the end customer of the order leaving the store, as long as the delivery is made within the period defined by the customer. In case of force majeure (event, bad weather, road blockage or access to the customer’s home for any other reason), Kauama Sustainable Logistics, SL will notify the end customer to organize a new delivery.

Deliveries will be considered completed when the dealer makes the order available to the end customer. Kauama Sustainable Logistics, SL will be responsible for the handling and delivery of the order from collection at the point of sale to final delivery. It is the responsibility of the end customer to check and validate the content of the delivery and make reservations and / or return the merchandise at the time in case of non-compliance. Returns for non-compliance will be evaluated a posteriori among all the actors in order to define who will be responsible for covering the associated costs.

We cover the following areas:

08006 08007 08008 08009 08010 08012 08013 08016 08023 08024 08025 08026 08027 08031 08032 08036 08037 08041 08001 08002 08003 08004 08005 08011 08014 08015 08017 08018 08020 08021 08022 08028 08029 08030 08035 08042 08019 08033 08034 08038 08039 08040 08075 08901 08902 08903 08904 08905 08906 08907 08908 08950

For any other area, thanks for contact us .

After placing an order, you will have a link in your customer area to open a ticket with the seller for any request.

You just have to go to “my account” and then to “orders”.

For each command, on the right, there are two buttons:

View: view order details
Support: allows you to open a ticket

For any refund / exchange request, use the following form within 24 hours of receipt of the merchandise.

As is an intermediary, each seller remains the owner and responsible for their own refund policy.

Any damage related to delivery will be borne by our teams.


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